Frequesntly Asked Questions

Aadhaar Enabled Payment System (AEPS) is a payment service that allows a bank customer to use Aadhaar as his/her identity to access his/her Aadhaar enabled bank account and perform basic banking transactions like balance enquiry, cash withdrawal, remittances through a Business Correspondent.
Below are the services available under Aeps:
  • i. Cash Withdrawal
  • ii. Balance Enquiry
  • iii. Mini Statement
  • iv. Aadhaar to Aadhaar Fund Transfer
The customer looking to avail AEPS should mandatorily:
  • a. Have a Bank Account with a Bank participating in AEPS
  • b. His / Her Aadhaar should be linked to his/her Bank account with other Bank.
  • c. Transaction is completed using his/her biometric authentication only.
Transactions done by customer at same bank terminal.
Transactions done by customer's bank to a different bank terminal such transactions are called inter-bank transactions.
The Bank who has deployed the AEPS terminal on which the transaction is done for Cash Withdrawal, Fund Transfer or non-financial transactions such as Balance Enquiry and Mini Statement.
Issuing Bank in AEPS parlance means the Bank with which the customer’s Aadhaar seeded account is held. The Issuing bank should be a member or submember of the NFS network and enabled on AEPS offered by NPCI.
RRN number is a 12-digit number generated to record the transaction and to identify a transaction uniquely.
If the customer enters incorrect Aadhaar number/ selects an incorrect bank where he/ she does not have an Aadhaar linked bank account, the transaction will decline with an appropriate response message. Further, as a customer may link his/ her Aadhaar with multiple banks, customer should select the correct bank, from where he wishes to perform transaction. In case, customer has more than one account with the selected bank then only the primary account will be debited and customer cannot make a selection of bank account at the time of transaction.
Ideally No, but linking Aadhaar Number with Bank account is a pre-requisite. However, registration process shall be as per the procedures laid down by the Issuer bank providing the service. Please check from the bank where you hold the Aadhaar linked bank account.
If customer has multiple account within the same Bank linked to Aadhaar, AEPS services will work with only the primary account associated with the Aadhaar. Customer need to get in touch with his/her bank to specify/change the primary account linking.
Since the accounts are held with different (multiple) Banks, Customer will have a choice to select the Bank name in the AEPS app from where the transaction need to be done.
Carrying Aadhaar card is not mandatory but linkage of Aadhaar Number with Bank account is a prerequisite for transaction to be processed successfully.
The status of the transaction will be available on the m-ATM primarily. The customer will also receive an SMS from bank as well as his/her Bank if registered for mobile alerts.
An acquirer bank does not put any limit on any AEPS transactions for other bank customer. However, the Issuing Bank maintains these limits based on customer profile and risk management practices. NPCI has set a maximum transaction amount of Rs. 10,000 on a single AEPS financial transaction.
It is likely that transaction has failed. The refund will go back to the customer A/C but it might take 5 days. If the amount is not credited back within 5 days, same can be raised with bank they hold the account.
The customer can raise a dispute/compliant with the bank they hold the account. Bank will further raise it with the concerned bank via NPCI’s Dispute Management System.
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